Horndribbles

 

 

Order Policy

Order Status

To check the status of your order, please log into your account for status updates. To view the order information, enter the tracking number that was emailed to you when your order was placed. If you don't have your tracking number, enter your email address and a link will be sent to you shortly. If you have a problem accessing your order status, please contact customer service at info@horndribbles.com

Placing an Order

The best way to place an order is through www.horndribbles.com. Find your items by returning to the homepage and using the navigation categories across the top or by using the Search function at the top right of every page. On any individual item page, click the Add to Cart button to add that item to your shopping cart. You can continue shopping or choose Secure Checkout to complete your purchase. You will be guided through the checkout process step by step—shopping cart review, shipping options, payment, and confirmation.

Payment Methods

Our website accepts credit card payment by Visa, MasterCard, Discover Card and PayPal only. We do not accept mail orders paid by checks or money orders, and we do not accept American Express at this time.

Order Changes

If all the items you’ve ordered are in stock, clicking the Complete Purchase button (at the end of checkout) immediately sends your order to our warehouse for processing and shipping. Once the warehouse receives the order, it cannot be changed.

Back Order Policy

Occasionally Explorers Playground product(s) are out of stock. This will be indicated on the product page, which will display the estimated availability date and give you the option to request notification when the product is back in stock. We do not currently accept back orders. If you have any questions about out-of-stock items, please contact us at info@horndribbles.com

Sales Tax

We are required by the state of California to charge sales tax to any order being shipped to a California address.

Gift Messages and Wrapping

At this time, we do not offer this service. Any orders shipped to a third party will include a packing list (without prices) and the name of the individual who placed the order.

Shipping Policy

Shipping Rates and Times

U.S. rates are based upon your order total and apply to both commercial and residential orders. When you proceed to check out, your order total will determine the rates and delivery services available. All shipping rates are provided by FedEx. Ground shipments are sent via FedEx Ground. Express shipments are sent via FedEx Next-Day, Two-Day, or Three-Day, depending on your selection. 


When your package ships, you will receive a shipping notification email with a tracking number. You will be able to use that number to track your package at FedEx’s website. 

All packages are shipped from Los Angeles, CA.

Processing and the FedEx delivery time ranges on your location in the United States.  

Return Policy

Return Policy

Unused, unopened merchandise in original packaging and pristine condition can be returned for a refund or exchange within 14 days of the customer’s receipt of order. Returns due to no fault of Explores Playground Inc will be subject to a 15% restocking fee. Shipping costs will not be refunded. For policies on returns of defective and/or damaged goods, see the Damaged and/or Defective Products section below. 

Please follow the instructions below for ALL returns: 

1. Contact customer service at info@horndribbles.com  to obtain a Return Authorization Number (RA#). Please write this number on the box or on the address label. Packages received without an RA# will be refused and returned to sender. 

2. Packages must be shipped via insured U.S. mail or the traceable parcel carrier of your choice (such as FedEx or UPS). CODs will not be accepted. 

3. Explorers Playground Inc is not responsible for any packages lost by the carrier. Explorers Playground Inc will refund ground shipping costs for those items that were shipped in error or received damaged and/or defective. 

4. Send the package to:
Explorers Playground Inc
Return Authorization No. _________
5320 Derry Ave Suite C
Agoura Hills, CA 91301 

5. Keep a record of your shipment until you have received a refund or replacement. 

For additional information on our return policies, please contact customer service at info@horndribbles.com

Return Authorizations

All returns require a Return Authorization Number (RA#). Any package returned without an RA# will be refused and returned to sender. Please see our Return Policy above for instructions.

Damaged and/or Defective Products

Items shipped in error or received damaged can be returned for refund or exchange within 5 days of customer’s receipt of order. Exploreres Playground will refund ground shipping costs for the return of any item shipped in error or received damaged and/or defective. Damaged packaging should be kept for inspection by the carrier. Please see our Return Policy above for notification and shipping instructions.

Warranties

Any product purchased on www.horndribbles.com is guaranteed to be free from defects for a period of 90 days from receipt of your order. If you think your product is defective within the 90-day period, please contact customer service at info@horndribbles.com to arrange for a refund or exchange. Please see our Return Policy above for instructions.

If you did not purchase the item on our website, please contact the retail store where you made your purchase. 

 

Privacy Policy

Privacy Policy

Explorers Playground Inc., values the privacy of our partners and customers. We do not sell any personal information to other companies—we sell Plush Toys, books, Stickers, and other novelty items, not data. In keeping with the highest Internet standards, this is how we use your information: 

Server Logs
The web server logs your IP address in standard server logs to help diagnose problems with our server and to administer our website. 

Cookies
We use cookies to keep track of your shopping cart. These cookies do not get written to your hard drive, however, and are automatically erased when you quit your browser. We do not belong to any groups that track users across websites. 

Contact and Personal Information
We require some information for shipping and billing. We may on occasion use our email list to distribute our own promotional materials, though we will always include a clear mechanism for removal from future mailings. We will never sell, give away, or otherwise allow the use by others of our customer lists or information. Without explicit permission, we will not use addresses, phone numbers, or other personal information for purposes other than order processing. 

Compliance with the Children's Online Privacy Protection Act (COPPA)
Explorers Playground Inc., does not knowingly collect the personal information of persons under the age of 18. If Explorers Playground Inc learns of any personal information collected of persons under the age of 18, it will immediately be deleted. 

Other Sites
This site may contain links to other websites. Explorers Playground Inc., is not responsible for the privacy practices or the content of such websites. 

Contact
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact: 

Explorers Playground Inc

Attn - Webmaster

PO Box 1006

Agoura Hills, CA 91376
info@horndribbles.com

 

General Policies

Copyright, Licensing, and Usage

All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Explorers Playgorund Inc., and is protected by United States and international copyright laws.

Product Pricing

Retail prices for Explorers Playground merchandise may be different than those at stores. Prices are subject to change without notice. Shipping costs and associated fees are the responsibility of the customer and are in addition to advertised prices.

Availability

All products are subject to availability and prior sale. Occasionally inventory discrepancies may incorrectly display items as available on our website. If this occurs, your order will be held and you will be notified of the error before your order is processed. If we cannot reach you by email or phone, your order will automatically be shipped without the available item(s).

Color Representation

Explorers Playground Inc has made every effort to ensure that the images on our website represent actual product colors. With variations in monitors and other computer components, however, we cannot guarantee that the colors you see are accurate.

Security Policy

Explorers Playground takes security very seriously. Protecting your information is a top priority of ours. The use of Secure Sockets Layer (SSL) technology guarantees that shopping on www.honrdribbles.com is secure. When you enter your credit card number, SSL encrypts all personal information, including your card number and your name and address.

To insure that any connection is secure, look at the lower right-hand or left-hand corner of your browser window after accessing a server. Depending on your browser, you will see an unbroken key or a closed lock to indicate that the SSL is active and your information secure. You can also look at the URL line of your browser: when accessing a secure server, the first characters of the site address will change from

 

Terms of Use

By visiting or shopping at www.horndribbles.com, you automatically signify your acceptance of the following conditions: 

Privacy
Please review our Privacy Policy above to understand our practices. 

Electronic Communications
When you visit www.horndribbles.com or send emails to Explorers Playground Inc, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

Copyright
All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Explorers Playground, Inc., and is protected by United States and international copyright laws. 

License and Site Access
Explorers Playground, Inc., grants you a limited license to access and make personal use of this site but not to download (other than page caching) or modify it, or any portion of it, except by express written consent of Explorers Playground Inc. 

This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. 

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without express written consent of Explorers Playground Inc 

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or forms) of www.horndribbles.com or Explorers Playground without express written consent. 

You may not use any meta-tags or any other “hidden text” utilizing Explorers Playground Inc name or trademarks without the express written consent of Explorers Playground. 

Any unauthorized use terminates the permission or license granted by Explorers Playground Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page at www.horndribbles.com so long as the link does not portray Explorers Playground Inc. or its products or services in a false, misleading, derogatory, or otherwise offensive matter. 

You may not use any Explorers Playground Inc. logo or other proprietary graphic or trademark as part of the link without express written permission. 

Rights and Responsibilities
If you use this site, you are responsible for restricting access to your computer. Explorers Playground Inc., does sell products for children, but it sells them to adults who can purchase with a credit card. If you are under 18, you may use www.horndribbles.com only through a parent or guardian. Explorers Playground Inc. reserves the right to refuse service, remove or edit content, or cancel orders at its sole discretion. 

Applicable Law
By visiting www.horndribbles.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these conditions of use and any dispute that might arise between you and Explorers Playground Inc.

Site Policies, Modification, and Severability
We reserve the right to make changes to our site, policies, and these conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Contests and Giveaways

For all contests and giveaways hosted at www.horndribbles.com or any of our social platforms, entrants must be 18 years old and U.S. residents to enter, unless otherwise noted.